Secure Shopping

When Soppping with JT Pickfords Online, you are secure. We impliment a secure encrypted connection to ensure your browser is safe.

  • SSL Certificate (green padlock)
  • 128 Bit Encryption
  • Provided by GeoTrust Inc
  • Trustwave PCI Compliant

Call: 084 1630170 for more info

Online Payment

We accept all major credit and debit card including visa, Mastercard and switch. You must provide us with your exact billling address and
telephone number - the address and the phone number your credit card
bank has no file for you. Incorrect information will cause a delay in
processing your order.

Our Online transactions are processed through
SAGEPAy - we do not store any of your card
detail on your system


Terms & Conditions

1. Information About Us
J.T. Pickfords Limited are registered in England and Wales under company number 06166870, with our registered office and main trading address at 121-125 Effingham Street, Rotherham, South Yorkshire, S65 1BL.

2. Your Status
By placing an order with us, you warrant that:
You are legally capable of entering into binding contracts; and
You are resident in the UK; and
You are accessing our site from the UK

3. How The Contract Is Formed Between You And Us
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when we dispatch your items.
3.2 The Contract will relate only to those Products we dispatch to you or you collect. We will not be obliged to supply any other Products which may have been part of your order until those Products become available to us for dispatch.

4. Your Rights
4.1 If you are contracting as a consumer, then subject to clause 4.3, you may cancel a Contract at any time within thirty days, beginning on the day after you received the Products. In this case, and in accordance with our returns policy (set out in clauses 9 & 10) you will receive a full refund of the price paid for the Products including the outbound delivery costs (cheapest delivery method), but you will be responsible for the cost of returning the Products to us.
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3 You will not have any right to cancel a Contract for the supply of any Products:
i) that have been custom made to suit your specifications; or
ii) which by reason of their nature cannot be returned.
4.4 If you have placed an order through one of our showrooms or collection counters you may only cancel this order up to 30 days before the start of the Contract.

5. Availability And Delivery
5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
5.2 For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible.
5.3 For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in clause 5.2, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
5.4 Once your delivery is confirmed, if you do not wish to proceed with the planned delivery, you must notify us by no later than 48 hours prior to the planned delivery. Failure to notify us by this time will result in a redelivery charge being applied.

6. Risk And Title
6.1 The Products will be at your risk from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7. Price And Payment
7.1 The price of any Products will be as quoted on our website from time to time, except in cases of obvious error.
7.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes place.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
7.4 Our showrooms and website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed in our showrooms or on our website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
7.6 Payment for all Products must be by bank transfer, cash, credit card or debit card. We accept card payment with Visa, Mastercard, Visa Delta, Switch and Maestro. Card payments will be debited at time of order through the Sagepay payment system.
7.7 Price Promise Any references made to 'Price Promise” or similar price match promotions require the following criteria to be met for the claim to be valid:
(1) The product(s) in question offered at the lower price MUST be identical to ours.
(2) The product(s) MUST be in stock at the alternative supplier.
(3) The product(s) MUST be freely available for collection or delivery.
(4) The total price includes any shipping charges.

8. Quality Control
8.1 Before any of our products are loaded onto our delivery vehicles and leave our premises to be delivered to you, we undertake a quality control check which consists of a visual examination of the Product.
8.2 In the unlikely event that you or your servant or agent (including plumber or other installer) discover a defect upon taking delivery of a Product, then notwithstanding your rights under clause 9.1b, we require that you notify us as soon as possible, and in any event no later than 7 days of the date of delivery (or such longer period as we may, in our absolute discretion, otherwise agree to), and before any installation work is undertaken. We will then deal with the Product in accordance with our returns policy for defective products under clause 9.1b.

9. Our Returns Policy
9.1 Returns will be accepted in the following circumstances;
a. for Products returned within the thirty-day cooling-off period referred to in clause 4, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. The Products must be returned within the following guidelines:
(1) The item(s) have not been installed
(2) The item(s) are still in their original packaging
(3) The item(s) are returned as new
In this case, we will refund the price of the Product in full but you will be responsible for the cost of returning the item to us and if you return it at our expense we are entitled to charge you such expense, which shall be a maximum of the charge payable by us for the service.
b. for defective products we will examine the returned Product. Products returned by you because of a defect not caused by you or your servant or agent (including plumber or other installer) will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If, after examination, we find the returned Product to be defective due to a defect not caused by you or your servant or agent (including plumber or other installer) we will notify you in relation to your refund within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. When a payment has been made in cash, occasionally the refund may be issued using an alternative method i.e. cheque, bank transfer. If upon return, the damaged products have been modified or have undergone any attempted installation, you may be responsible/liable for any costs of return or redelivered product that is not in the condition previously stated.
c. for Products that are not defective or that you wish to return outside of the thirty-day cooling off period referred to in clause 4, they must be returned to us within 365 days from the date of delivery. Products must be returned to us, in unused condition and, where practicable, with original packaging, at your own cost, to reach us within the 365 day period. The Products must also be returned to us in accordance with the Returns Process set out in clause 10. We will then provide you with the opportunity to choose a replacement product, for the same purchase price as the returned Product, or issue you with a credit note for the price of the returned Product.
We will not be able to offer an exchange or credit note for Products:
i) that have been custom made to suit your specifications;
ii) which by reason of their nature cannot be returned; or
iii) which are discontinued from our current range; or
iv) which have a continually changing specification including tiles and all forms of wall and floor cladding.
v) any special order items

10. Returns Process
To organise a return you must first get authorisation from our customer service team. Customer Services will send you a returns form, allowing you to return the goods without complication. Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.

11. Our Liability
11.1 We warrant to you that any Product purchased from us through our showrooms or website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
11.2 The provisions in clause 11.3 shall only apply if you are contracting as a business and not as a consumer. 11.3 Subject to clause 11.6:
a. we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
b. our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.
11.4 If you intend to install a Product you have purchased from us through a plumber or other installer and, prior to the installation, you are aware of a defect as referred to under clause 8.2, or your plumber or installer should reasonably be expected to discover and therefore become aware of any such defect upon inspection, then if the planned installation proceeds we will not be responsible for any costs of reinstallation, incurred by you or your plumber or other installer, which you may subsequently claim to have been necessary as a result of the defect.
11.5 In the event of us agreeing to reimburse you for the costs of reinstallation (for instance, if we determine that the Product in question was defective when installed but such defect may not have been clearly apparent to you or your plumber or other installer) then such reimbursement is limited to your plumber or other installer’s reasonable costs, which may be determined with reference to normal industry levels at the time in question.
11.6 Nothing in these terms and conditions shall limit or exclude our liability for:
a. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b. fraud or fraudulent misrepresentation;
c. breach of the terms implied by Consumer Rights Act 2015;
d. defective products under the Consumer Protection Act 1987; or
e. any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Please download a copy of our full terms and conditions by clicking here


privacy policy

JT Pickfords Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) informs you what personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.

For the purpose of the Data Protection Act 1998 (the Act), the data is used by JT Pickfords Bathrooms Limited - 171 Effingham Street, Rotherham, S651BL

We may collect and process the following data about you:

1) Information that you provide by filling in forms on our site This includes information provided at the time of registering to use our site, signing up to a newsletter, requesting a new brochure, and placing orders through our site. We may also ask you for information when you enter a competition or promotion through or through our social media channels. 2) If you contact us, we may keep a record of that correspondence on our internal systems (secure systems) 3) Details of transactions you carry out through our site and of the fulfilment of your orders. 4) Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise.

IP addresses and cookies

We may collect information about your computer, including where available your IP address (location), operating system (for example Windows) and browser type (for example Google Chrome), for system administration and to report information to our advertisers. This is generic statistical data about our users browsing actions and patterns, and does not identify any individual or personal information.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

1) To estimate our online audience scale and user usage pattern. 2) To store information about your preferences when using our online pages, and so allow us to customise our site according to your individual interests. 3) To speed up your searches so we can identify what you are searching for quicker 4) To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The data that we collect from you is stored on our online secure server and also internallly on our office systems. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information we store about you in the following ways:

1) To ensure that content from our site is presented in the most effective manner for you and for your computer. 2) To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Consent could be ticking a box to receiving a newsletter or signing up to a promotion. 3) To carry out our obligations arising from any contracts entered into between you and us. 4) To notify you about changes to our service or business.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. And providing you gave us consent to contact you.

If you are a new customer we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the order form).

We do not sell, rent or pass on any information about our customers to third parties and we do not disclose information about identifiable individuals to our advertisers.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 and which are not treated by us as third parties.

We in the following circumstances and notwithstanding the foregoing, we may disclose your personal information to third parties:

1) In the event that we buy any business or assets substantially comprising a business, in which case we may disclose your personal data to the prospective seller of such business or assets. 2) If JT Pickfords Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 3)If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of JT Pickfords Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sendning a letter highlightin this to JT Pickfords Limited 121-125 Effingham Street, Rotherham, S651BL. may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Questions and comments

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to JT Pickfords Limited 121-125 Effingham Street, Rotherham, S651BL.


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