Call: 0845 1630170 | Mon - Sat 9.00am - 5.00pm | LINES OPEN!

Returns Information

Our Returns Explained

Where can I return my item or order to?

We currently have 1 location where you can return your item(s) to, which is as follows:

Sheffield Customer Care Counter
JT Pickfords Distribution Centre
Vander House
Starnhill Close
S35 9TG

How do I return my item or order?

If you've changed your mind about keeping your purchase, and you wish to return an item or your order to us, you have a few options available to you. We ask if you are returning items, you are doing so within the following guidelines:

  • 1. The item(s) have not been installed
  • 2. The item(s) are still in their original packaging
  • 3. The item(s) are returned as new
  • 4. If you require a refund, you must notify us within 30 days of the delivery/collection date.

If you meet all of the above criteria, you can return your items to us, but to do so, you will need to arrange this with our customer care team. The best way to do that is via our contact form below or by calling us on 0845 1630170, or you can email

Unfortunately, we don't cover the cost of returning items back to us, but we can arrange collection of the items for you for a charge, which will be deducted from your refund or credit amount.

Received a Faulty/Defective Item?

If you require a refund because you believe you have received a defective or faulty product, simply take some pictures or record a video of the products you have an issue with and send them directly to our customer care team - or call us on 0845 1630170 quoting your order number and a description of the problem.

Once our customer care team have reviewed your submission, if the product(s) are found to be faulty, we will arrange a refund or exchange for you.

For information on refunds and credits please click here.

Returns Form

*Denotes a required field
We'll never share your email with anyone else.
Please enter the product code(s) of the product(s) you wish to return. Please separate multiple product code by comma (,). If you wish to return the full order, please enter 'Full'.
Please provide any extra details regarding your return/cancellation.

Terms & Conditions

Please download a copy of our full terms and conditions by clicking here

JT Pickfords - Open Monday - Saturday 9.00am - 5.00pm